Here is the translation of the provided text:
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For the order:
1. Do I have to pay sales tax?
No, there is no sales tax on our website.
2. What payment methods do we accept?
We accept credit cards (Visa and Master), Western Union, and bank transfers.
3. Is my payment secure on your website?
All online payments are secure and protected. Our site creates a secure business environment, and our ordering system uses encryption technology to protect the personal registration information on our website. If your browser and local network support encrypted data transmission applications, the encryption system will provide you with a secure shopping environment.
4. What should I do if I encounter payment errors while using a credit card?
If there is an error while using your credit card to pay, please return to the item page and order again; your previous unpaid orders will be canceled within 24 hours, or contact the credit card company to verify whether the credit card transaction was authorized. If you have three or more orders that cannot be paid through our system, do not hesitate to contact us for assistance.
5. What will happen if my credit card is charged, but my order did not go through?
If you do not receive an order confirmation number within 24-48 hours, it means your order is not completed. If your credit card has been charged for unsuccessful orders, we will refund it to your credit card account, or contact us to continue processing the already paid orders. For all paid and confirmed orders, the warehouse will arrange the shipment immediately.
6. If I cannot order online, what should I do?
If you encounter this problem, try the following steps:
First, please clear your browser’s cookies and restart the browser, disable your computer’s firewall, and then try again.
Second: if the problem persists, try using another computer or a different browser, such as Firefox, and then try again. Alternatively, you can wait a couple of hours and try to access again.
Finally: If the previous steps do not work, you can contact us.
For the order process:
1. Do you have stock of all the items?
In general, we have stock of all items listed on our website. However, occasionally some items may be insufficient due to high demand. If you have already selected an item, and payment has been completed, but for some reason it is now out of stock, we will contact you as soon as possible and advise you to choose other similar items or we will refund your account.
2. Can I modify my order after payment?
Please note that once the order has been made and processed, it is difficult to modify or cancel it. If you want to change your order, please contact us, and we will do our best to meet your needs. However, once the order has been shipped, it cannot be modified or canceled.
3. Can I cancel my order?
Order cancellation must be applied before the goods are shipped. We usually process orders within 24 hours after the order is generated and will arrange shipping within 24-48 hours. The order will not be canceled once the items have been shipped.
4. How can I cancel an order?
Please contact our customer service via email within 24 hours of placing the order. However, sometimes we will arrange shipping within 24 hours after the order is generated, depending on the time the order is placed; the closer to the package pickup time (depending on the courier), the faster the goods will be shipped.
5. What are the shipping methods for orders and delivery times?
The delivery time of the order depends on your location and the product you ordered. Under normal circumstances, we will arrange shipping within 24-48 hours after your payment. We have different shipping methods; for more shipping information, please contact our customer service.
6. How can I track my order?
You can check the order status at any time on our site. After the order has been shipped, we will send the corresponding tracking number to your email inbox. You can check our shipping policy; sometimes the courier site does not update the package status in time, so please wait 3 days patiently and check again.
7. If my order is undeliverable, what should I do?
Make sure that all your orders have been shipped. If your package has been sent according to the tracking website but you have not received the goods within 2 weeks, please contact our customer service for assistance.
For after-sales service:
1. How do I return an item?
We provide customers with high-quality products and excellent services. If you need to return or exchange, we will be happy to serve you.
You can return or exchange without reason within 14 days from the date of purchase of the goods.
2. How long does it take to process a return or refund?
The total time consists of two parts. The first part is the processing time, which starts from the moment you apply for a return or refund, plus the time our operational program takes. The second part is the actual transport time, which is the time for exchange and reshipment to you.
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If you need any further assistance or modifications, feel free to ask!